If the system detects something that potentially contradicts our. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. You've successfully subscribed to this newsletter! The food was so so. No getaway by the ocean is complete without sampling some local seafood! I managed ALL of my own bookings during that time. One night we went right at 6 again. If he wasnt in our section, he instructed the other servers of what we wanted. On Tuesday, authorities found one man bound and shot to death. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Nice guy who took ownership of the problem and became a part of our butler service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Get your FREE Mexico Travel Guide! Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. The beach is nice, it feels like home. The subpar parts: Our room was not great. from one central panel. The beach was beautiful. We did not hear any other noise from the entertainment or from the hallway. The steak house was really good the first time. Quotes displayed in real-time or delayed by at least 15 minutes. Biggest issue is eating at their steak house. Including spa and cabana rentals. [removed] Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We're told it's 1st come! There were limited tubes. Cheeco, Amilyn, Yimin, are just a few that stood out to us. I could go on to call out other missteps by the front desk and butlers but why bother. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! But really wasted his afternoon. Yonathan is the best! Absolutely terrible service in regards to trying to eat a meal. He was the only help. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. We had mold. Powered and implemented by FactSet Digital Solutions. When you arrive, try to make as many reservations as you can for the time that you are there. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Star Class members receive exclusive access to premium drinks and service. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Guy's! We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We have loved every minute we have been here. We are not picky. We've had issues getting pool towels, wash cloths & bathroom towels daily. It seemed to get really busy on the weekend. Dine like a Hollywood A-lister at Star Class Bar & Grill. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. (iStock). Other times guests would help who had learned the tricks. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Queuing arrangements for lower class guests need to be addressed. Another man was killed while lying in a hammock, while a person was shot. The food there was tasty and pretty quick. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Once we didnt get in. Tripadvisor performs checks on reviews. The just OK parts: Our kids did the flow rider surf simulator one day. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. We tipped and even with tipping the service was just ok. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Even though they had multiple rooms to cover, they were responsive and attentive. We hope to receive you again very soon. The surf was rough. Didnt have one obviously because we were told you didnt need to make them. We will be coming back for sure. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We are finally moved. I wrote about it in this blog. Thanks so much to all the Planet Hollywood crew!!! Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. This is the version of our website addressed to speakers of English in United Kingdom. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. The surf was rough. Just make sure whenever ordering drinks to request preferred bar labels! It was much louder. There was no lighting outside in the evening. We ordered all 3 desserts to try them all. Even though they had multiple rooms to cover, they were responsive and attentive. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. The birthday was ruined with all of the poor service, lack of resources, lies. Lined up at 2:30. One night we went right at 6 again. Lol! Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Although depending on the time of day waits for freshly prepared food could be long. Our star-worthy experiences are turning heads. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. Our ceiling in our bathroom leaked into our sink. We also received three. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. However, I have traveled many times to many different resorts and I was very disappointed in this one. So, the hotel is very nice. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . We did bring a few with us and we did use them. Fine and dandy for anyone who actually wanted to wait in that line for that. Get the cabanas and ask to skip the bottle service. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. $38.00. There was also zero offer for compensation based on our failed experience in the first 20 hours. Beautiful beach views I would stay here again! Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. The fresh coffee bar had long waits also. Thank you for all the info given. We also ate at Italian twice. Such as omelettes, eggs your way, fresh tacos, grilled seafood. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We found the food and drink to be good. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. We will take your comments as our main improvement tools. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Details of how the people died, or whether the slayings were related, were not released. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. a FlowRider (see my Instagram video below or through this. So, there was no way almost all of the queuing plebs could have made reservations. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We had Star Class which came with a Butler. We went early the first time right at 6:00. We will see you soon in Planet Hollywood Cancun. Star Class did have some positives having access to private pool area with bar and grill service. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Because its what we collect, that makes us who we are. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. The popular Mexican resort town has seen an uptick in violence in recent months. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Sometimes the waits were long. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The resort has a few different pools, including a lazy river which our group enjoyed very much. Yes, dry cleaning and laundry service are offered to guests. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Planet Hollywood Adult Scene Cancun. The beach servers were the friendliest. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. from one central panel. The kids enjoyed the grotto bar. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. The lazy river and flow rider were excellent. Our check in was fast. We waited in line for Hibachi grill 2x. None of the deaths occurred in Cancuns beach-side hotel zone. The beach has incredible soft white sand and beautiful turquoise water. The pool bars were ok. 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