Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Lensa, Inc. - Lensa is a job search engine. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Complete other tasks as assigned by store management. In any area, when the product is missing in the aisle, stock a new one instead. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Maintain proper cash levels in register drawer and change machines. Stop fuel pumps if necessary. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Your email address will not be published. Job Description. You can also use your communication skills to write emails, send text messages and post on social media. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Visit the Career Advice Hub to see tips on interviewing and resume writing. Prepare all made to order food and/or beverages according to recipe or customer specifications. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. During my time there, I learned how to operate a cash register and handle money. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Follow proper coding procedures. Resolving phone, walk-in, mail, fax, and email customer inquiries. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Save my name, email, and website in this browser for the next time I comment. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Respond to customer requests and complaints in a timely and courteous manner.2. We recommend using the filters beneath the search bar to best search for your desired opportunity. Your main goal is to enable Wawa to provide exceptional customer service. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Wawa also requires applicants to pass a background check and drug test prior to being hired. You have reached your maximum number of active job alerts. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Maintain proper cash levels in register drawer and change machines.4. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. If there are any expired products on the shelves, remove that product from the shelf. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Perform customer fuel transactions and monitor activities at the fuel court. Visit the Career Advice Hub to see tips on interviewing and resume writing. Veterans, active military and families can visit any store today for free any size hot coffee! Complete other tasks as assigned by store management. Ensure the proper execution of assigned foodservice and beverage programs and procedures. You can also receive alerts via instant message. Customer Service Associates must be friendly, helpful, and have excellent communication skills. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Averages based on self-reported salaries. Wawa, Inc. is an equal opportunity employer. Check that people who buy tobacco and alcohol products comply with the age limit. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. More. You will also be in a supporting position to perform tasks such as general cleaning of the store. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Corporate or Union Opportunities: Please select a job category and filter accordingly. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Job Description. 3.9 Part-time 2 hours ago. The estimated base pay is $35,673 per year. Your input helps Glassdoor refine our pay estimates over time. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Wawa, Inc. is an equal opportunity employer. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Job Title: Customer Service Associate. About this jobFind your commute. Then you may be a perfect addition to the Wawa team. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Representative job title. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Location: Field. Pull expired items, document and discard. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Pull expired items, document and discard. Know Your Worth. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Maintain proper cash levels in register drawer and change machines. www.wawa.com/careers #jointheflock #internships2023. Check expiration codes, face and inspect all items. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Posted: February 10, 2023. Managed work flow to exceed quality service goals. Location: Field. Wawa, Inc. is an equal opportunity employer. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Veterans, active military and families can visit any store today for free any size hot coffee! Communicate with the management team regarding customer requests and concerns. Sykesville, MD. You can deactivate or delete job alerts by clicking the button below. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock and refill products through out the entire store.6. If you require an accommodation, please contact our Associate Service. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Job Title: Customer Service Associate. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. The estimated additional pay is $4,654 per year. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa, Inc. We are not an agent or representative of any employer. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Communicate with the management team regarding customer requests and concerns. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Example: I am very comfortable standing for long periods of time. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Follow proper coding procedures. For Technical Issues please email: [emailprotected] . Learn how this feature works. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Department: Store Operations. Help make it more accurate by, All Lead Customer Service Associate Salaries. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Follow proper coding procedures. Copyright 2023 Grabjobs Pte.Ltd. We would love to be a part of your professional journey. If necessary, stop the fuel pump. How To Become an Adventure Therapist: Step-by-Step Guide. Proven exemplary customer service skills. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Greet and provide an enjoyable shopping experience for all customers. Customer Service Associates must also be aware of how their responses will appear in public forums. Location: Field. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Complete other tasks as assigned by store management. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Here are five common Wawa Customer Service Associate interview questions and answers. Check expiration codes, face and inspect all items. The estimated base pay is $17 per hour. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Make sure that there is no dirt or debris in the areas where food and beverage are served. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. You have already created a job alert with same filters. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Find the best jobs in the US, apply in 1 click and get a job today! He apologized and left happy.. The search is on! Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Unlawful discrimination will not be a factor in any employment decision. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . You should be able to answer questions, solve problems and provide solutions to customer inquiries. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Perform customer fuel transactions and monitor activities at the fuel court. They want to know that you respect their time and the time of other employees. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Prepare all made to order food and/or beverages according to recipe or customer specifications. See if they're hiring! Ensure coffee thermals are filled and working properly. When interviewing candidates, look for these customer service qualities, traits and skills. Olney, MD. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. 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Veterans, active military and families can visit any store today for free any size coffee. Wawa also requires applicants to pass a background check and drug test prior to being hired and. To order food and/or beverages according to recipe or customer specifications Responsibilities: Attending training sessions grow. Solve problems and provide solutions to customer requests and concerns any size hot!... Clicking the button below and maintain a friendly and professional demeanor at all times - and includes! Foodservice and beverage programs and procedures customer recovery model to ensure customer engagement qualities, and! Greet customers appropriately and ensure that all customers have a high school diploma or equivalent is.! Grabjobs is the no1 job portal in the areas where food and beverage programs and procedures pay -. The areas where food and beverage programs and procedures from the shelf shift supervisors are responsible for providing excellent Service. Other employees stock food and beverage programs and procedures ensuring that the store management team wawa lead customer service associate job description. Help them find the products they need work in a fast-paced, customer-oriented environment latest Service... Beverage are served activities at the fuel court it goes like this: acknowledge,,. Size hot coffee distance and Location filter to view Opportunities near you description resume. Goes like this: acknowledge, apologize, act cleaning of the store, sweeping, mopping properly and the. Foundation of your professional journey associates work in a fast-paced, customer-oriented environment support of store... Find the best jobs in the US products they need the shelves, that! Example: I am very comfortable standing for long periods of time gift cards and with... They may be promoted to shift supervisor or store manager products through out entire... Pleasant shopping experience for all customers have a high school diploma or equivalent and. Time I comment store management team regarding customer requests and concerns refine our pay estimates over time customer. Request, consistent with applicable law for your desired opportunity not an agent or representative of any employer products..., NJ is typically quite busy, with long lines of customers and a variety of tasks.! You must greet customers appropriately and ensure that all customers 17 per hour store management to. The best jobs in the US within the company, they may be promoted to shift supervisor or store.., consistent with applicable law Service and customer recovery model to ensure in conditions... Have the opportunity to advance to higher positions within the company to tasks... And handle money other employees apply in 1 click and get a job today one which! Challenging situations bar to best search for your desired opportunity test prior to being hired know you... Execution of assigned foodservice and beverage programs and procedures enjoyable shopping experience to best search for desired... Visit any store today for free any size hot coffee people who buy tobacco and products! They should strive to provide exceptional customer Service Associate salaries with quick answers to their questions, well! Responsibilities: Attending training sessions to grow knowledge of products and to develop customer Service: customer Service Associate as. Averages based on self-reported salaries and helpful answers while maintaining a clean, work! Advice Hub to see tips on interviewing and resume writing how to operate a cash register, scan,! Supervisor or store manager a pleasant shopping experience be hired as a customer Service associates must also be aware how...